999K Support and 999K Contact, in one place

Fast email support

If you write and send, team reviews the issue; not an order, questions come first

State account, login and device setup in line; screenshots yield quick replies for Dhaka or Chattogram users

Human-like answer

No beating around the bush here; the help team understands the problem you see

Usually two things are needed: your user ID and a brief problem description; that helps greatly

Instant chat

For quick questions, chat works well; long emails are not needed for small issues

Most users write from mobile, so having the 999K App open makes it easy to start now

Easy reply on mobile

Even on low net, chat is usually light; even on slow 3G, sending messages is mostly hassle-free

If you don't understand something during top-up with Nagad or bKash, just chat and you'll get directions

Dhaka office address

Not like government documents, a clear address is required; that information is emailed to you so you don't go wrong

If address is needed, write your account name and subject; the team will send the required details

Before sending the email

Providing username, phone and problem together speeds up work; you won't repeat the same details in multiple messages

If you have questions about Rocket, bKash or Nagad, include them; local payment context makes the answer more precise

I. Describe the

Describe what you see in one sentence: wrong login, app not opened, or message not delivered

II. Use the correct channel

If urgent, use live chat; for details, email is better; both paths work with 999K Support

III. Verify the answer

After receiving the answer, compare the information; if needed, you can resend the question in 2 minutes

Got a reply within 10 minutes of sending the email; the language was simple

Rashed, Dhaka

In live chat, describe the app issue, and they explain step by step

Mitu, Narayanganj

What you need about Rocket and bKash, I got it; no unnecessary detours

Sohel, Chattogram